- Frequently Asked Questions
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General
What are the available course delivery types (formats)? What are the differences between OnDemand and CEtoGo? click to expand contents
Zoom Webinar / GoToWebinar* - A live CE presentation, accessed on a desktop/laptop computer or a mobile device for a real-time visual and audio presentation, delivered through a video conferencing platform, such as Zoom or GoTo. It can be joined via the browser or the Zoom/GoTo applications (the latter need to be downloaded to your device in advance).
Webcast* - A live CE presentation, accessed on a desktop/laptop computer or a mobile device for a real-time visual and audio presentation, delivered within your CE account through the InReach Viewer. Since these play directly through a browser, without the need to download or install any additional software.
Audiocast / Audio Webcast* - A live CE presentation, accessed on a desktop/laptop computer or a mobile device for a real-time audio-only presentation, delivered within your CE account through the InReach Viewer. Unless additional materials from the speaker are uploaded, these courses are audio only without additional visual or video components.
External Access* - A live CE presentation, accessed on a desktop/laptop computer or a mobile device for a real-time visual and audio presentation, delivered through a video conferencing platform. External access means that the registration for the course can be completed through the CE catalog, however the access information is provided directly by the sponsoring section/chapter. You'll usually find the contact information for the sponsoring entity in the course description.
OnDemand / Self Study / Online Seminar - A pre-recorded program accessed on a desktop/laptop computer or a mobile device delivered within your CE account through the InReach Viewer; typically video with audio, or a slide show with audio.
CEtoGo / Podcast - An audio-only program that can be downloaded and listened to on your mobile device or on your computer, without active internet connection. In order to receive credit, you must verify your participation with a unique participation code that is announced during or after the conclusion of the program.
Online Articles / Publications - A document or article that can be downloaded and read, usually in the PDF format.
Video Replay - A re-broadcast of a past seminar at a specific date and location; these are in-person events.
* Please note that we strongly recommend joining the live events 10-15 minutes in advance to allow time for troubleshooting without missing out on any portion of the program.
Catalog Search and Registration
How to find programs that interest me? click to expand contents
1. Hover your mouse over the "Browse by Delivery Type" located in the top, left corner of the catalog home page. You may limit your search to the delivery type (format you wish to view.
2. Use the "Search" bar at the top of the page, which is located at the top, center of the catalog home page. You may search by any word, all words, or an exact phrase.
3. On the Search Results page, assign the filters or re-sort the search results to your preference. The "Category" filter shows the available primary categories with a number count of courses in each category. Once a primary category is selected, the secondary filter will populate with secondary categories within the primary category (includes course number count). When no primary category is indicated, all secondary categories will populate.What if I need more information on a program or product? click to expand contents
Detailed information is provided on the course details page which can be accessed by clicking on a course title. The course details page will include program description/schedule/content, credits, and faculty/presenters.How do I find courses after registration? click to expand contents
1. If you're not yet signed in, click or tap "Hello, Guest" in the top right (desktop) or top left (mobile) corner. Select "Sign In" in the drop-down menu, when it appears. Login with your CE catalog email address and password. Once signed in, the "Hello, Guest" button with change to "Hello, [Your Name]."
2. Click or tap on "Hello, [Your Name]." Click "My Products," if a drop-down menu appears. By default, you will see a list of your registrations added in the last 365 days, organized by the upcoming live events and then followed by your newest to oldest by registration date.
Additional filtering options are available to you at "Sort By" at the top of the screen and under "Refine your results" and "Display Registrations From" at the left of the screen. You will also receive a confirmation email at the time of registration to the email address associated with your online catalog account profile, including the link to the My Products page.Course Access
How to access my courses (including live programs)? click to expand contents
1. If you're not yet signed in, click or tap "Hello, Guest" in the top right (desktop) or top left (mobile) corner. Select "Sign In" in the drop-down menu, when it appears. Login with your CE catalog email address and password. Once signed in, the "Hello, Guest" button with change to "Hello, [Your Name]."
2. If not automatically redirected, click or tap on "Hello, [Your Name]." Click "My Products," if a drop-down menu appears.
3. Locate the appropriate program and launch by clicking the "Play" button under the program title.Technical
When I click on the "Play" button, nothing happens. What should I do? click to expand contents
When you click the green "Play" button, it will launch the viewer in a new window or a Zoom link in a new window. If you are clicking this button and nothing is happening, more than likely the viewer window is already open. Please check all open and/or minimized windows.What should I do, if I'm getting the M3U8 error while trying to access a course? click to expand contents
This error usually occurs because the network security settings are blocking the participation tracking software embedded into the program (the tracker which keeps count of how far you've progressed into the video). In most cases, if you encounter this error, you can bypass it by accessing the course using a different internet connection (for example by logging into your CE account on your cellphone). If that is not an option for you or switching to a different network didn't resolve the error, please reach out to our support team at support@inreachce.com or 877-880-1335 (between 7am and 7pm Central time, Monday-Friday) for further guidance.
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Catalog Search and Registration